An open letter to the Manager at the Rockefeller Center Concourse Pret a Manger

Dear Manager at the Rockefeller Center Concourse Pret a Manger:

Look, Manager at the Rockefeller Center Concourse Pret a Manger, I know how crazy things get in the Concourse around lunch time. There are a lot of people who work in this area. There are a lot of tourists in this area, too. I can appreciate that there's a need for order.

That said, you don't need to be so screamy. I see you yell at your employees, who very obviously live in fear of you. I wouldn't be surprised to hear that you routinely take them out back and administer beatings. They are clearly stressed out.

The yelling at your employees is nothing compared to the yelling at customers, though. I understand that you find us unable of forming lines in the manner you deem most efficient. I can assure you, though, that berating us is not going to solve the problem. Has it yet? I think not. Today, for example, when you beckoned me, loudly, over to your line, I couldn't. You didn't have the popcorn, and I needed the popcorn. Not only did your yelling shake me to my core, but your subsequent declarations that, basically, stupid customers are the bane of your existence, would have made me want to throw things at you had it not been such a blow to my self-esteem.

I'm sorry, Manager at the Rockefeller Center Concourse Pret a Manger. I'm sorry that we, the customers, have failed your expectations so miserably. I'm sorry that we will continue to do so (and we will). I sincerely hope that you do not go home and beat your husband and children because you can't beat us. And also, I'll be getting my lunch at the other Pret a Manger from now on. Kindly fuck off.

Love,
Jess